•BOOKING
•REGISTRATION
•PAYMENTS/ SECURITY
•CANCELLATION
•HOTELS


BOOKING

Question
Book a hotelroom.

Answer
If you found a hotelroom that suits your demands, you can click the hotel and select the ‘book page’ where you can find the different rooms. Confirm the type of room by clicking on the book button. If the book button will not appear, then the selected date for the hotelroom is not available. Select a another date or room to make a booking.


Question
How do I search for available hotels only?

Answer
This option can be selected on the homepage in the Advanced Search. Fill in your arrival and departure date and be sure that the availability box is checked.


Question
Why can't I book a hotelroom on the selected date?

Answer
The reason why you can't book a hotelroom is because there's no availability on the selected date. Please select another date to book the hotelroom.


Question
Is the price per person or per hotelroom?

Answer
All prices are per room per night.


Question
How can I search a hotelroom more to my requirements?

Answer
Our Advanced Search gives you the possibility to search more specifically like the Class, Price range, Postal code, Location, Hotel name and even Special Offers.


Question
Can I compare hotels with each other?

Answer
Yes, in the “search results” page you can select the hotels you want to compare with by clicking on the select box ‘compare’ on the right side.


Question
Can I book more then one room in one reservation?

Answer
Yes, you can book more rooms in one reservation with a maximum of 10 rooms.


Question
Can I book different room types in one reservation?

Answer
No, it is not possible to book different room types in one reservation.


Question
How long do I have to wait for the conformation of my booking?

Answer
If you have made a booking, you will receive an email within several minutes. If not, the common reason is that your email address is wrong. Always double check your email address before finalising the booking.

REGISTRATION

Question
How can I registrate or make an account at Hotelscompare?

Answer
Fill in your details at our registration page and we will make an account for you.


Question
Is it necessary to registrate when I want to make a hotelbooking?

Answer
No, it's not required to registrate to make a hotelbooking. During the booking process  personal information will be requested and passed on to the hotel. The requested information is used to identify you upon your arrival and to contact you in case of changes in the reservation.


Question
How can I modify my preferences?

Answer
Login to your account and check the box 'edit preferences'.


Question
How can I change my password?

Answer
Use the tab 'Change password' and modify your preferences following by submitting your changes.


Question
Is it possible to check my reservations when I'm registred?

Answer
Yes, you can check your reservations when you're logged into your account. HotelPricewatch will keep your reservations records in the database.

PAYMENTS AND SECURITY

Question
How do I pay the hotel bill?

Answer
You pay the hotel bill when you arrive at the hotel, you can choose to pay with cash or credit card.


Question
Will I be charged with a reservation fee?

Answer
No, this service is free of charge.


Question
Is it possible to book a hotelroom without a creditcard?

Answer
No, it’s not possible to book a hotelroom without a creditcard.


Question
Will HotelPricewatch collect the price of the hotelroom from my credit card when I make a booking?

Answer
No, your credit number is just a guarantee for the hotels in case of no-show. You will be charged one night’s stay if you do not show up, see also chapter ‘BOOKINGS’.


Question
Are city taxes included in the price?

Answer
Inclusion of city taxes and additional service charges vary per hotel. Please check room description for specification.


Question
Is it safe to fill my credit card details when I want to book a room?

Answer
Yes, your credit card details will by encrypted and protected with the latest technology on SSL. We use the maximum allowed encryption to ensure that your valuable (creditcard) information is transfered in the upmost secure way. The validity of the certificate can be checked by clicking on the Godaddy.com logo during your booking.

CANCELLATION

Question
How can I cancel or change my booking?

Answer
To change your booking, you have to cancel the booking by clicking on the link in your conformation email and make a new booking on the website. Be on time to cancel a booking by consulting the cancelling policy of the hotel.


Question
Will I receive a conformation of my cancelling?

Answer
Yes, you will receive an email confirming your cancellation.


Question
Is there a cancellation fee that I will have to pay?

Answer
No, Hotelpricewatch won’t charge any cancellation fee. However some hotels might charge cancellation fees.


Question
What is the meaning of a cancelling policy of a hotel?

Answer
Every hotel has his own cancelling policy to protect against no-shows. It is important to consult the cancellation policy if you want to cancel your booking. If you fail to cancel on time, you will be charged of one night’s stay.

HOTELS

Question
How do I know what the check-in and check-out times are of a hotel?

Answer
The check-in and check-out times are mentioned in the general information page of the hotel.


Question
Is it possible to request a different check-in or check-out time?

Answer
Yes, you should contact the hotel for your special request. The details of the hotel are mentioned in the conformation email when a booking is made.


Question
How can I search a specific hotel?

Answer
You can find your specific hotel in our Advanced Search page, fill in the hotel name and press 'start search'. Please notifiy that the name of the hotel is spelled correctly.


Question
Is breakfast included in the price?

Answer
Inclusion of breakfast varies per hotel. Please check room description for specification.